Terms of Service.

 

Article 1 - Definitions.

In these terms and conditions, the following definitions shall apply:

Reflection period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;

Day: 20/03/2025;

Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that future

allows consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;

Distance contract: an agreement under which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;

Technology for distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur being together in the same room at the same time.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

 

Article 2 - Identity of the entrepreneur

E-mail address: support@thefootballvault.co.uk

Company number: 16328560

VAT NUMBER

 

Article 3 - Applicability.

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order established between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur and they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically on

in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated where of the

general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting general conditions, the consumer may always rely on the applicable provision that is most favorable to him.

If one or more provisions in these general conditions are at any time wholly or partially void or annulled, the agreement and these conditions shall remain in force for the rest and the provision in question shall be replaced by mutual agreement without delay by a provision that approximates the purport of the original as closely as possible.

Situations not covered by these general terms and conditions should be judged "in the spirit" of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in the spirit" of these terms and conditions.

 

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the

offer by the consumer. If the entrepreneur uses

images are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:

the price, excluding customs clearance charges and import VAT. These additional costs will be at the customer's expense and risk. The postal and/or courier service will use the special regulation for postal and courier services with regard to imports. This regulation applies if the goods are imported into the EU country of destination, which is the case in the present case. The postal and/or courier service collects the VAT (whether or not together with the customs clearance fees charged) from the recipient of the goods;

the cost of shipping, if any;

The manner in which the agreement will be established and what actions are required for that purpose;

Whether or not the right of withdrawal applies;

the method of payment, delivery and performance of the agreement;

the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;

the amount of the rate for distance communication if the cost of using the technique for distance communication is calculated on a basis other than the regular basic rate for the means of communication used;

Whether the agreement is archived after its conclusion, and if so in what way it can be accessed by the consumer;

the manner in which the consumer, before the conclusion of the agreement, can check and, if desired, rectify the data provided by him under the agreement;

any other languages in which, in addition to Dutch, the agreement may be concluded;

the codes of conduct to which the trader has submitted and the way in which the consumer can consult these codes of conduct electronically; and

The minimum duration of the distance contract in the case of an endurance transaction. Optional: available sizes, colors, type of materials.

 

Article 5 - The Agreement

The agreement, subject to the provisions of paragraph 4, is concluded at the time of the consumer's acceptance of the offer and fulfillment of the conditions set forth therein.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm electronically the receipt of the acceptance of the

offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and

he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.

The entrepreneur can inform himself - within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the

entrepreneur on the basis of this investigation has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, giving reasons.

The entrepreneur will include with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:

1. the visiting address of the trader's office to which the consumer can address complaints;
2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;
3. the information on warranties and existing after-purchase service;
4. the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;
5. the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision of the previous paragraph applies only to the first delivery.

Each agreement is entered into under the conditions precedent of sufficient availability of the products in question.

 

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This reflection period commences on the day after receipt of the product by the consumer or a prior by the consumer

designated representative made known to the entrepreneur.

During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of a written message/email. After the consumer has made it known that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.

If the customer has not made known after the expiration of the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

 

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the cost of returning the products will be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after revocation. This is subject to the condition that the product has already been received back by the merchant or conclusive evidence of complete return can be provided.

 

Article 8 - Exclusion of the right of withdrawal.

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

 

1. that have been created by the entrepreneur in accordance with consumer specifications;
2. that are clearly personal in nature;
3. which by their nature cannot be returned;
4. that can spoil or age quickly;
5. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
6. For single newspapers and magazines;
7. for audio and video recordings and computer software for which the consumer has broken the seal.
8. For hygienic products whose seal has been unsealed by the consumer

 

Exclusion of the right of withdrawal is only possible for services:

 

1. concerning lodging, transportation, restaurant business or leisure activities to be performed on a particular date or during a particular period;
2. The delivery of which began with the consumer's express consent before the expiration of the cooling-off period;
3. regarding betting and

 

Article 9 - The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur's control, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.

Price increases within 3 months of the conclusion of the agreement are permitted only if they result from legal regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:

1. they are the result of statutory regulations or provisions; or
2. the consumer has the authority to terminate the agreement as of the day the price increase takes effect.

Pursuant to Article 5, paragraph 1, of the Turnover Tax Act 1968, the place of supply takes place in the country where transport commences. In the present case, this supply takes place outside EU. Accordingly, the postal or courier service will collect import VAT or clearance charges from the customer. Consequently, no VAT will be charged by the entrepreneur.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

 

Article 10 - Conformity and Warranty

The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations that existed on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer or importer does not affect the

legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by a third party;

The delivered products are exposed to abnormal conditions or otherwise carelessly treated or contrary to the instructions of the entrepreneur and / or on the packaging have been treated;

The inadequacy results in whole or in part from regulations that the government has made or will make regarding the nature or quality of the materials used.

 

Article 11 - Delivery and execution

The entrepreneur will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated about this in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed of this no later than 30 days after the order was placed. The consumer in that case has the right to dissolve the agreement without cost and the right to possible compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will pay the amount that the

consumer has paid as soon as possible, but no later than 14 days after dissolution, refund.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered.

For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless otherwise expressly agreed.

 

Article 12 - Duration transactions: duration, termination and renewal

 

Termination

The consumer may at any time terminate a contract entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, subject to agreed termination rules and a notice period not exceeding one month.

The consumer may terminate a fixed-term contract, which extends to the regular delivery of products (including electricity) or services, at any time at the end of the fixed term, subject to agreed termination rules and a notice period not exceeding one month.

The consumer may enter into the agreements mentioned in the previous paragraphs:

cancel at any time and not be limited to cancellation at a particular time or period;

terminate at least in the same manner as they were entered into by him;

always cancel with the same notice period that the entrepreneur has stipulated for himself.

 

Extension

A contract entered into for a definite period of time, which extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite period of time.

Notwithstanding the previous paragraph, a fixed-term contract that has been concluded for the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer can terminate this extended contract by the end of the extension with a notice period not exceeding one month.

An agreement entered into for a definite period of time, which extends to the regular delivery of products or services, may only be tacitly renewed for an indefinite period of time

if the consumer may terminate at any time with a notice period of up to one month and a notice period of up to three months if the contract is for the regular, but less than once a month, delivery of daily, news and

weeklies and magazines.

A limited-term agreement to regularly deliver daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

 

Duration

If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

 

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days after the start of the reflection period referred to in Article 6 paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.

The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.

In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.

 

Article 14 - Complaints procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days, after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

 

Article 15 - Disputes

On agreements between the entrepreneur and the consumer to which these general conditions relate, only British law applies. Even if the consumer resides abroad.

 

Privacy Policy (Privacy Policy)

 

THE FOOTBALL VAULT LTD privacy policy

 

Version 1.0

This page was last updated on 20/03/2025

 

We know you trust us. We see it as our responsibility to protect your privacy. On this page, we explain what information we collect when you use our Web site, why we collect this information, and how we use it to improve your user experience. In this way, you will understand exactly how we work.

 

This privacy policy applies to THE FOOTBALL VAULT LTD. You should be aware that THE FOOTBALL VAULT LTD is not responsible for the privacy policies of other websites and sources. By using this website, you agree to the privacy policy.

 

THE FOOTBALL VAULT LTD respects the privacy of all users of its site and ensures that the personal information you provide to us is kept confidential.

 

Our use of collected data

 

Use of our services

When you register for one of our services, we ask you to provide personal information. This information is used to perform the service. The data will be stored on THE FOOTBALL VAULT LTD own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

 

Communications

When you send e-mail or other messages to us, we may store those messages. Occasionally, we will ask you for your personal information relevant to the situation at hand. This will enable us to handle your questions and respond to your requests. The data will be stored on THE FOOTBALL VAULT LTD’s own secure servers or those of a third party. We will not combine this data with other personal data that we may possess. You can reach us at the following address: support@thefootballvault.co.uk

 

Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly.

 

This site uses "cookies" (text files placed on your computer) to help the site analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to THE FOOTBALL VAULT LTD’s own secure servers or those of a third party. We use this information to track your use of the Site, to compile reports on Site activity and to provide other services relating to Site activity and Internet usage.

 

Target

We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

 

Third

The information is not shared with third parties, with the exception of the web applications we use for our online store. This includes the WebwinkelKeur rating system. This information will only be used for the purpose of the application and will not be shared. In addition, in some cases the information may be shared internally. Our employees are required to respect the confidentiality of your information.

 

Changes

This privacy policy has been updated to reflect the use and features of this website. Adjustments and/or changes to this website may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

 

Choice of personal data

We offer all visitors the opportunity to view, modify or delete personal information we have obtained.

 

Customize/unsubscribe to the newsletter service

At the bottom of each mailing there is an option to edit your information or unsubscribe.

 

Change/unsubscribe to notices

If you would like to change your information or have yourself removed from our files, please contact us. See contact information below.

 

Disabling cookies

Most browsers are initially set to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not work properly if cookies are disabled in your browser.

 

Questions and feedback

We regularly monitor our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:

 

THE FOOTBALL VAULT LTD

support@thefootballvault.co.uk

 

Order and Shipping

 

Have you ordered one or more products on THE FOOTBALL VAULT LTD? We will then send the products to you as soon as possible in stable packaging. The following applies:

 

If possible, we will send the order by mail.

You can easily follow the status of your order through a Track & Trace code.

 

 

Alternative delivery address

Want to order a product for someone else or have an order delivered to your workplace? Enter your desired delivery address in your account information. Are all the products you want to order in your shopping cart? Then click on "Go to step 2 - Your address details". Under address information, you must enter both a delivery address and a billing address. Have you ordered from THE FOOTBALL VAULT LTD before and want to use the same address information? Enter your login information and check "use my account information". The delivery and billing address will then be filled in automatically.

 

Delivery time

Ordered today = shipped today (if possible!)

 

●      Items returned to us without first requesting a return will not be accepted.

●      For items on sale or action, THE FOOTBALL VAULT LTD does not offer a refund option. However, it is possible to exchange the product or receive store credit.

If you have questions about returns, you can always contact us via support@thefootballvault.co.uk

Damages and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the problem.

Courier and customs charges

1. We are not responsible for any delays caused by the courier service.
 2. We are not responsible for any customs charges.
 3. if an incorrect address is provided, the customer is always responsible for the incorrect delivery, or for returning the package to the factory.
 4. we cannot guarantee that there are no additional charges when importing the products into the country of order. We recommend that you contact your local post office for more information.

Shipping

The customer is responsible for paying shipping costs if a product is returned.

Refund